Ragged Edge Consulting Ltd - The Edge in Commercial Business Consulting and Specialist Recruitment

HUB AGENCY CONTRACT MANAGER

Ref : 1890
Based in : ESSEX OR KENT / London & S.E.
Salary : Negotiable
Status : Permanent
Description :

Our client is a privately-owned logistics service provider specialising in naval-military port services and supplies. 


Since their formation, they have handled over 5000 military port calls in more than 300 ports worldwide.  Building upon their reputation for excellence, they have expanded and adapted their services to provide management for military inland operations and exercises, humanitarian missions, logistics and remote life support and other related OOTW missions.  They operate a global network of hub offices across all continents and are supported by dedicated and motivated professional employees and representatives who are committed to achieving the highest levels of customer satisfaction in a demanding military environment where there is no margin for error.  This network provides local support on a global scale.


 


Having recently secured a new long term contract, our client is now seeking to recruit an experienced Hub-Agency professional who will lead a hub-agency team based in a new office in teh South East who will be responsible for this contract.  


This is a senior position that will have full ownership of the operational, financial and administrative functions required for the successful delivery of this contract, ensuring that the Company delivers a robust, reliable and high quality service to the Customer, striving for the highest levels of excellence whilst ensuring compliance with all health, safety and security regulations.


 


KEY AREAS OF RESPONSIBILITY


Managing a worldwide network of Shipping Agents involved in the delivery of the contract


Ensuring that customer requirements are administered in a timely, controlled and recorded manner


Setting, managing and reporting against appropriate Key Performance Indicators and audit controls


Support and develop effective working relationships with internal and external customers and suppliers


Resolution of problems in a calm and effective manner, acting proactively to pre-empt potential issues  


Producing and presenting monthly operational and financial reports 


Attending regular contract review meetings with the client and other stakeholders


Upholding and promoting the Company’s health, safety and compliance procedures


 


QUALIFICATIONS


Ideally holding a degree or professional qualification in shipping or logistics, applicants must have a good standard of education including minimum grade C in Mathematics and English Language at GCSE or equivalent


Must hold a UK passport or have been resident in the UK for at least 5 years.  The post holder will be required to undergo a DBS check prior to commencement of employment


A full UK driving licence


 


REQUIRED SKILLS


Strong and concise communication skills, both written and verbal


Good grammatical and numerical skills


Strong and effective communications skills (essential)


Fully competent with IT including Microsoft Office applications (Word / Excel / Power point / Outlook) 


 


EXPERIENCE


Demonstrable experience of managing contracts within a hub-agency environment


A strong understanding of ship agency practice and procedures, preferably with experience of military logistics


 


PERSON SPECIFICATION


Organised and accurate with good attention to detail


A pro-active problem solver


Effective personal time management skills and the ability to prioritise and delegate tasks


Good interpersonal skills at all levels 


A willingness to travel both in the UK and occasionally overseas as is required

Benefits :