Ragged Edge Consulting Ltd - The Edge in Commercial Business Consulting and Specialist Recruitment

CUSTOMER SERVICES ADVISOR

Ref : 1937
Based in : HULL / Yorkshire & Humber
Salary : Up to 18,000 depending on experience
Status : Permanent
Description :

AREAS OF RESPONSIBILITY


• To ensure that customer requirements are fully defined and agreed


• To ensure that the service is delivered in line with the agreed contract


• To closely liaise with internal departments (Operations, Technical, QHSSE, Commercial) to ensure


effective service delivery. KPI’s to include customer OTIF, QHSSE, pay loads, recovery of additional


costs, aged debt and un-invoiced revenue, customer complaint handling and customer contact


• To provide internal and external customer KPI reports to ensure compliance


• To provide customer forecasts and ensure management of fluctuations in trade levels


• To ensure the effective recovery of additional costs


2


• Manage customer compliance with agreed credit payment terms


• To liaise with the Sales team where appropriate to ensure that any issues are dealt with promptly and


effectively


• To maintain close customer contact and knowledge through regular and positive communication, with


supporting information / reports where required


• Fully understand the customer’s business and update the Sales team on any potential variances that


may impact upon the business


• To assist the Commercial team with the management of accounts


• To handle customer complaints in a timely and effective manner, reporting within SWIFT and assisting


with the necessary corrective actions


• To proactively identify areas for improvement and work with relevant stakeholders to achieve


successful outcomes


 


QUALIFICATIONS


• Applicants must be educated to at least GCSE (‘O’ level) standard including minimum grade C in


Mathematics, English Language and German


 


REQUIRED SKILLS


• Strong and concise communication skills, both written and verbal


• Good grammatical and numerical skills


• Strong analytical approach to cost management


• Fully competent with IT including Microsoft Office applications (Word / Excel / Power point / Outlook)


and preferably with experience of SWIFT


 


EXPERIENCE


• Must have previous proven experience in a Customer Services role, ideally within a bulk transport


environment. Candidates with suitable related experience of working within a different area of the


logistics sector may be considered


• Operational knowledge of chemical products including ADR would be advantageous but is not essential


 


PERSON SPECIFICATION


• Organised and accurate with good attention to details


• Self-motivated and able to work to strict deadlines in a fast paced, customer focused environment


• Effective personal time management skills and the ability to prioritise tasks


• Good interpersonal skills and a genuine team player

Benefits :