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Our Courses

We Provide Training Solutions That Help Develop Great Leaders

Your Future Leaders Are Our Future

Our Courses

Key Account Management

Overview
In this Key Account Management workshop delegates will develop a comprehensive overview of the skills and techniques required to effectively manage your most valuable existing and prospective accounts leading to improved customer retention and increased customer loyalty.

Delivery
We use case studies, video footage, and worked examples to make the course as interactive as possible.

Duration
Course duration can be 1 or 2 days depending upon the experience of the staff and the depth of learning that you want them to receive.

Programme

  • Understanding the scope of Key Account Management
  • Recognising the stages of a Key Account Management relationship
  • Understanding buyer motivation and how it can be influenced
  • Recognising where influence and authority lies and its impact on account activity
  • Developing a strategic account plan for each account
  • Adopting professional business planning and analytical tools in account management
  • Developing internal teams to meet the needs of each key account

Essential Skills for Supervisors

Overview
The transition from team member to team leader can be a difficult one. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. It is therefore important that supervisors receive adequate support and training. Failure to ensure that they have the proper skills and knowledge to carry out their pivotal role can have a negative effect on the motivation and productivity of those whom they supervise.

The course will provide Supervisors with a comprehensive overview of the skills and techniques required to effectively manage their teams to ensure that work is undertaken in safe, compliant, effective and productive way. The learning will help Supervisors to become effective quickly and enables them to understand how their role fits into the organisation and the importance of communicating with, leading and motivating teams.

It also explores the importance of monitoring and managing absence, identifying bullying in the workplace, managing discipline and grievances, and undertaking incident investigations including effective report writing.

Delivery
We use case studies, video footage, and worked examples to make the course as interactive as possible.

Duration
Course duration can be 1 or 2 days depending upon the experience of the staff and the depth of learning that you want them to receive.

Programme

  • The roles and responsibilities of a Supervisor
  • How to be an effective Supervisor
  • Communication skills including listening skills and questioning techniques
  • How to motivate your team and delegate successfully
  • How to spot bullying and promote a culture of dignity at work
  • The basic principles of managing discipline and handling grievances
  • Dealing with staff absences
  • Investigating and recording accidents and incidents
  • Effective report writing